Returns & Exchanges

At Alexandria, we want you to be completely satisfied with your beauty rituals; if a product doesn't meet your expectations, we offer a 30-day window for returns on all eligible items. We ensure a seamless experience so you can continue your journey toward radiant skin with total peace of mind.

1

Initiate Your Request

Log into your Alexandria account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.

2

Prepare the Package

Carefully place the unused or gently used products in their original packaging to ensure they are protected during transit back to our warehouse.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of generating the request.

4

Receive Your Refund

Once our quality team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing